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F.A.Q

1. Is your site secure?

Answer: We strive to make your shopping experience as secure as possible. We use secure socket layer [SSL] protocol, the industry standard for ensuring the security of your electronic commerce transactions. SSL uses 128-bit encryption for all personal information in transit over the Internet, including your credit card number, name and address. This technology is designed to protect your information. You can click the SECURED icon on the bottom of the site to verify the fact.


2. Q: What's the shipping fee and when to get the package? 

 A:  All the items here are free shipping worldwide via EMS, DHL or UPS.

All shoes are shipped out in 2 to 7 days. Please allow 5-9 business days for delivery. 

Usually, customers can receive their orders in 8 to 15 days after place an order. 

 

3 . Q:Do our shoes run true to size ? 

A: Our shoes run true to size and they are made with standard EUR size and the size chart on our site is International size convertion. Usually, customers choose the size according to the size they wear at usual, it won't go wrong.

Size Guide : www.onlineconversion.com/clothing_shoes_womens.htm

But the size is EUR 43 or bigger takes about 2 to 7 days to custom make. 

 

4. Do I need to pay duty fee?


Customers from Europe or other countries often worry about the taxes. Our factory ship parckage as gift , free delivery and no tax.



5. Why is my payment declined?


a. Check the information you filled in while paying.

b. Check whether there is enough money in your card.

c. Cards with low credits will be declined.

d. Using wrong card which we can not accept.

e. Your order's transaction is more than $974 (Minimum/Maximum transaction:  $3 / $ 970)

f. If all the info you put in is correct, the most impossible reason is that your credit card company or your bank doesn't authorize this transaction yet. This is oversea transaction, you need to try several times or may call your credit card company or bank to make them authorize this transaction.



6. What to do after my declined payment?


a. Try several times to check out or contact your bank to process your next order, and try it again.

b. Change another card to pay.

c. Contact us  to send payment via other methods such as Moneygram or western union.


7. Q: Are all items on the sites in stock?

  A: Generally speaking, all of our items listed on the websites are available. But occasionally some items may be out of stock due to strong demand. If you have placed an order and paid for it, but for any reason the items are out of stock, we will contact you as soon as possible, and either suggest you to choose the other similar item or process a promptly refund to your account.



8. Q:Do you sell other similar items we can't find on your website?

A:Yes.If you can not find something you need on our website,you can contact our customer service. we will try our best to get them for you.


9. Q: How can I track my order?

  A: You can track the status of your order at any time by going directly to the links provided by our customer service via email. We will email the tracking number to you. 

Also Click "Order Status" then fill in your Order Number and E-mail Address.

Usually, after the order's shipped out, we'll update the order status with comments about tracking NO. Please pay attention to your email or you can also come back to our store and check your order status online. 

 Please make sure your recipient name, shipping address and telephone number correct, or we are not responsible for your lost shipment.

 

10. Q:  Can I cancel my order?

A:  Cancellation must be requested before the item has been shipped. We typically processed the order within 24 hours and ship the item within 1 to 7 days. If you wish to cancel order, please contact us before the item's shipped out. If the package has been sent out, we're sorry that we can't cancel it if it's on the way of shipping. 

 


If you have any other questions, please get live help if customers are online or Contact Us (we'll respond to you in 1 to 12 hours).

Customer Service email : onlineserviceworlds@gmail.com

 

 

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